SecOps — Security Operations
Security incident response integrated with your ITSM. Reduce MTTR through automation, not headcount.
Alert overload is not a security strategy. When your security tools, ITSM, and CMDB operate in separate silos, your team wastes hours on manual triage that should take minutes. EFS Now implements ServiceNow SecOps — connecting threat intelligence, vulnerability data, and incident workflows into a single automated pipeline. With 40+ certified specialists and a 1-hour triage SLA, we build SecOps configurations that cut mean time to respond without requiring additional analysts. Works directly alongside your ITSM implementation — SecOps incidents feed into the same incident management process your team already owns.
What We Deliver
- Security Incident Response — Automated incident creation from SIEM alerts, priority-based routing to security teams, and SLA-tracked containment workflows with CMDB-enriched context
- Vulnerability Response — Risk-scored vulnerability intake, automated assignment to remediation owners, and closure tracking against SLA targets
- Threat Intelligence — MITRE ATT&CK-aligned threat data integrated into incident workflows, reducing analyst time on known-pattern triage
- Security Orchestration & SOAR — Playbook automation for common response actions — isolation, account lockout, firewall rule updates — executed directly from ServiceNow
- Configuration Compliance — Continuous policy compliance monitoring against CIS and NIST controls, with drift alerts routed to change management
- Trusted Security Circles — Controlled information sharing between security teams using ServiceNow's federated trust model for coordinated incident response
Frequently Asked Questions
How does ServiceNow SecOps integrate with our existing SIEM?
SecOps ingests alerts from any SIEM platform — Splunk, Microsoft Sentinel, QRadar, or others — via REST API or syslog. Alerts are automatically correlated, deduplicated, and converted into security incidents within your existing ITSM workflows.
What is the difference between SecOps and a standalone SIEM?
A SIEM detects and alerts. SecOps orchestrates the response — automated containment playbooks, vulnerability remediation tracking with SLA enforcement, and a full audit trail integrated with your CMDB and change management process.
Can SecOps automate incident response actions?
Yes. SOAR playbooks automate common response actions — endpoint isolation, account lockout, firewall rule updates — executed directly from ServiceNow. Human approval gates can be configured for high-impact actions based on your risk tolerance.
SecOps Metrics
- 50% estimated MTTR reduction through automated triage and routing
- Estimated 60% faster vulnerability remediation with risk-scored prioritization
- Estimated 70%+ of common response actions automated via SOAR playbooks
- Estimated 40% reduction in false positive escalations to Tier 2
Outcomes are representative of typical engagements. Actual results vary based on environment, scope, and existing platform maturity.
Outcomes are representative of typical engagements. Actual results vary based on environment, scope, and existing platform maturity.
Let's talk about what you're building.
Our team brings over two decades of experience to every engagement. Tell us about your project and we'll show you what's possible.