AI + ServiceNow
Now Assist, Virtual Agent, Predictive Intelligence, and AIOps on ServiceNow. AI for ITSM, HRSD, CSM, and SecOps from EFS Now.
Intelligent automation that actually works, not just demos well.
ServiceNow’s AI capabilities are powerful, but only when properly implemented. We help organizations move beyond the demo to production AI that delivers measurable value across ITSM, CSM, HRSD, and SecOps workflows.
AI Capabilities We Implement
- Now Assist — Generative AI for case summarization, knowledge article generation, and code assistance
- Virtual Agent — Conversational AI for employee and customer self-service with natural language understanding
- Predictive Intelligence — Auto-classification, auto-assignment, and anomaly detection for incidents and cases
- AIOps (ITOM) — AI-driven event correlation, alert noise reduction, and automated root cause analysis
- AI Search — Semantic search across knowledge bases, catalogs, and historical tickets
- CMDB Health — AI-powered duplicate detection, relationship mapping, and data quality scoring
- Custom AI Workflows — Bespoke AI integrations using ServiceNow’s AI platform capabilities
Our Approach to AI
We don’t deploy AI for its own sake. Every AI implementation starts with a clear business case, measurable success criteria, and a plan for ongoing model governance. We train your teams to manage and improve AI models after we leave.
AI Impact
- 40% reduction in L1 ticket volume
- 3x faster case summarization
- 85% auto-classification accuracy
- 25% improvement in CSAT
Let's talk about what you're building.
Our team brings over two decades of experience to every engagement. Tell us about your project and we'll show you what's possible.
Let's talk about what you're building.
Our team brings over two decades of experience to every engagement. Tell us about your project and we'll show you what's possible.