HAM With Real Device Visibility
The Challenge
A manufacturing company with 12 facilities and 15,000+ hardware assets had no centralized asset tracking. IT couldn’t answer basic questions: How many laptops do we have? Where are they? When do they need replacement? Asset purchases were reactive, budgets were guesswork, and disposal processes were non-compliant.
Our Solution
- Deployed ServiceNow HAM with automated discovery across all facilities
- Integrated with procurement system for end-to-end lifecycle tracking
- Built stockroom management with par levels and automated reorder workflows
- Created executive dashboards for fleet health, aging analysis, and budget forecasting
- Implemented secure disposal workflows with data destruction verification
Results
- 40% reduction in “ghost assets” (assets on the books but not in use)
- $280K avoided in unnecessary purchases through better utilization
- Complete audit trail from procurement to disposal for compliance
- 25% extended average device lifecycle through proactive maintenance
Let's talk about what you're building.
Our team brings over two decades of experience to every engagement. Tell us about your project and we'll show you what's possible.