EFS Now is the dedicated ServiceNow consulting practice of EFS Networks, an AWS Advanced Tier and enterprise workflow automation partner. We deliver SAM, HAM, ITSM, CSM, and Now Assist implementations with engineering precision for organizations requiring audit-ready, scalable ServiceNow solutions.
ServiceNow Expertise
Deep specialization across the ServiceNow platform, delivered with engineering precision.
SAM
Software Asset Management
Full lifecycle software asset management. Audit-ready compliance, cost optimization, and license reclamation.
HAM
Hardware Asset Management
Track every asset from procurement to disposal. Automated discovery, lifecycle management, and cost allocation.
ITSM
IT Service Management
Incident, problem, change, and request management. Designed for speed, built for scale.
CSM
Customer Service Management
Omnichannel customer engagement, case management, and self-service portals that reduce ticket volume.
Industries We Serve
ServiceNow expertise tailored to your sector’s unique challenges.
Healthcare
HIPAA-compliant ITSM, clinical asset tracking, and patient service management.
Financial Services
SOC 2-ready workflows, audit trails, and regulatory compliance automation.
Manufacturing
OT/IT convergence, field service management, and supply chain asset tracking.
Retail
Omnichannel customer service, inventory asset management, and store operations.
Public Sector
FedRAMP-aligned implementations, citizen service portals, and IT modernization.
Technology
Engineering workflow automation, SaaS operations management, and platform integration.
Featured Case Studies
The SAM Program That Survived the Audit
How a healthcare provider built an audit-ready SAM program on ServiceNow that saved $2.1M in the first software audit.
HAM With Real Device Visibility
How a manufacturing company gained complete hardware asset visibility across 12 facilities using ServiceNow HAM.
AI-Assisted CSM for Complex Requests
How a financial services firm used AI-powered ServiceNow CSM to reduce complex case resolution time by 55%.
“EFS builds ServiceNow like an engineering platform, not a configuration tool. The difference in quality and scalability is night and day compared to our previous partner.”
Let's talk about what you're building.
Our team brings over two decades of experience to every engagement. Tell us about your project and we'll show you what's possible.